Privacy Policy

Privacy Policy

1. Introduction

Welcome to Carol's Cushions. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [carolscushions.co.uk], make a purchase, or engage with our services.

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, postal address, phone number.
• Payment Information: Credit/debit card details, billing address.
• Transaction Information: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Information

We collect information from and about you through:

• Direct Interactions: Filling in forms or corresponding with us by post, phone, email, or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third Parties: We may receive personal data about you from various third parties, including analytics providers and payment processors.

4. How We Use Your Information

We use the information we collect in the following ways:

• To Process Transactions: Handling payments, orders, and delivering products or services.
• To Manage Your Account: Managing your registration as a user of the website.
• To Communicate with You: Sending order confirmations, updates, and responding to inquiries.
• To Improve Our Services: Analysing data to enhance our website, products, services, marketing, and customer relationships.
• To Comply with Legal Obligations: Adhering to laws and regulations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfil our contractual obligations to you.
• Legal Obligation: To comply with legal and regulatory requirements.
• Legitimate Interests: To manage our business and provide you with the best service.
• Consent: Where you have provided consent for specific processing activities.

6. Data Sharing and Disclosure

We do not share, sell, rent, or trade your personal information with third parties for their promotional purposes. However, we may disclose your personal data in the following circumstances:

• Service Providers: We may engage trusted third-party companies to perform functions and provide services to us, such as payment processing and order fulfilment. These service providers have access to personal information needed to perform their functions but are contractually obligated to maintain the confidentiality and security of your data and are restricted from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All payment transactions are processed through secure servers.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Under data protection laws, you have rights including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data under certain conditions.
• Restriction: The right to request restriction of processing your personal data under certain conditions.
• Objection: The right to object to processing your personal data under certain conditions.
• Data Portability: The right to request transfer of your data to another organization or to you.

If you make a request, we have one month to respond to you. Please contact us at the details provided in section 12 if you wish to exercise any of these rights.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. For more information about the cookies we use, please see our [Cookie Policy].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Carol's Cushions
Email: copecarol.cc@gmail.com